Mother and Son

Join our team!

Who we are:

We are parents/primary caregivers who use our lived experience of raising a child(ren) with social, emotional, behavioral, or mental health challenges to help other parents/primary caregivers facing similar challenges. 

Our team members are comfortable using technology and working both remotely and in person. We receive extensive training in order to be able to work confidently one on one with parents and share our knowledge in writing and verbally. We're comfortable being on camera interacting during meetings, webinars and trainings. We are comfortable talking about the challenges we experienced managing our children's multi-system needs such as school issues, the juvenile justice system, child welfare, finding therapists, residential treatment facilities, psychiatric hospitals, etc. And most importantly we're lifelong learners always ready to try something new.

Our remote team of Family Support Partners (FSPs) come from all over the state and interact on a regular basis to support, share, educate and encourage one another. We strongly believe in work/life balance, fair pay and the importance of the services we offer.


We are currently hiring 1 Family Support Partner for Washington County, PA. This is a full-time, hybrid positions, working 37.5 hours per week, $18-$20 per hour, including medical, dental and vision insurance, PTO, 401K participation, internet/communications reimbursement, professional development opportunities and more.

The details:

This position will work in Washington County, PA both in-person and virtually on a daily basis. 

They require individuals to have excellent communication and interpersonal skills. To qualify for this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Must a parent or primary caregiver of a child (can be an adult child) with emotional, behavioral or mental health and/or substance use challenges.

  • Must have experience navigating Pennsylvania's behavioral health systems with their child.

  • High school diploma or GED.

  • Able to travel to and within Washington County, PA daily.

  • Must be computer literate.

Preferred, but not required:

  • Participation with multiple services such as education, RTF's, medical, therapeutic, juvenile justice, CYS, etc. 

  • Post-secondary training or college degree.


  • Ability to articulate the experience and appropriate perspective of a parent/caregiver of a child with complex behavioral health needs and provide support to other families with similar challenges.

  • Ability to engage and collaborate with people from diverse backgrounds, maintaining a non-judgmental attitude towards youth, families and professionals.

  • Ability to accept supervision and work as part of a team.

  • Ability to be flexible and adapt to change, as well as respond to crises.


  • Current valid driver's license and proof of auto insurance coverage.

  • Must be able to pass criminal and Child Protective Services background checks (paid for by employer).

  • Must attend and pass required trainings and maintain certifications, including Family Support Partner and related trainings (provided and paid for by employer).


  • Serve as a Family Support Partner to families navigating the CYS system, behavioral health systems and other formal and informal community resources, ensuring parents have the information they need to successfully engage in the team process and understand service options.

  • Work collaboratively with team coordinators/facilitators or other team-based care for identified clients.

  • Become an active member of the Youth and Family Team in order to parents as they identify and engage with formal services and informal supports. Attend all necessary meetings and assist parents in meeting preparation.

  • Support the voice and choice of the family through modeling the effective presentation of ideas and suggestions during team meetings.

  • Assist parents, facilitators and team in the strengths and needs discovery, and promote and reinforce strength-based strategies. Mentor and coach parents to act on strengths and use setbacks to increase resiliency.

  • Build trust with parents/caregivers by engaging in a confidential, respectful, non-judgmental, and supportive relationship. Listen to and validate each family member's perspective, feelings and values, allowing everyone to be heard.

  • Help parents understand their child's needs and services. Help parents discern and manage information received related to diagnosis, treatment, and services.

  • Teach, coach, and empower parents to communicate more effectively by role modeling appropriate interpersonal, win-win conflict resolution, problem-solving, meeting facilitation and shared decision-making techniques.

  • Support parents/caregivers and encourage them to continue to have hope and effectively use family and community support and learn skills to parent children so they become empowered and effective adults.

  • Coach parents/caregivers and family members on how to advocate for themselves.

  • Participate in connecting family with a variety of support services for parents/caregivers such as support groups, family activities, etc.

  • Use or face-to-face meetings, virtual options, email, texting, social media, and telephone calls to engage parents and provide them guidance, information, support and resources.

  • Successfully complete training in team-based planning, the Family Support Partner role and resources available in the community.

  • Participate in evaluation, monitoring and other evaluation processes as appropriate.

To Apply

To be considered for any of these positions, please complete an application using the button below and follow all directions as listed.

  • We will begin reviewing applications for the Washington County positions on Oct 1, 2022 and continue until the position is filled.



*Special note: although we value the experience that non-parents/primary caregivers may have, due to the grant requirements of this position applicants who do not have lived experience as a parent/primary caregiver of a child with an identified mental health challenge cannot be considered for this position. No exceptions can be made.